1. Overview

The Terms for Organisers apply to all use by you as an Organiser on:

• Hoopla's websites and domains
• Services available on the site provided by Hoopla for your events, hereinafter referred to as "the Site(s)"
• Any software as defined below, collectively referred to as "the Service(s)."

The Services are owned and operated by Hoopla and are offered on the condition that the Organiser accepts the terms outlined in this document. By using or accessing the Services, you agree to all terms, operational rules, policies, and procedures that may be published from time to time by Hoopla.

DO NOT USE THE SERVICE if you do not accept all terms, operational rules, policies, and procedures described in this document.

To create an event, you must be at least 18 years old. By using the Service(s), you confirm that you meet the applicable age requirement.

Each Organiser may have separate agreements that deviate from the terms outlined in this document. Such deviations can only occur through a written agreement signed by you and an authorized representative of Hoopla.

1.1 Changes to Terms

Hoopla reserves the right to modify the organizer terms at any time.

It is your responsibility to periodically check the organizer terms for changes, but changes that are clearly disadvantageous to the Organiser will be notified in advance in writing. Your continued use of the Services after changes to the organizer terms means you accept the new terms.

If you do not accept all changes to the organizer terms, you must stop accessing, reviewing, and otherwise using the Service.

2. Description of Hoopla

Hoopla AS provides user-friendly online solutions for the sale, distribution, and secure redemption of tickets for registered users who are organizers ("Organisers" or "you"). Hoopla collects payments, including service fees, for events organized by Organisers from Buyers who wish to attend the events.

Organisers visit the Site, enter information about their event, including price, location, etc., and collect all payments online directly from Buyers.

2.1 Pricing

The ticket fee is added to the ticket price and paid by the end user. Additional fees may apply, which are also paid by the end user. The service fee includes ticket fees as well as other additional fees. The service fee is non-refundable. The service fee is paid by the end user along with the payment for the ticket and is fully retained by Hoopla. A complete overview of all applicable fees can be found on this page.

Tickets sold online:

For tickets sold online, the ticket fee is automatically deducted before the payment is transferred to the Organiser.

Ticket withdrawals:

For ticket withdrawals, a ticket fee applies per ticket sold. Hoopla deducts the ticket fee from the Organiser’s ticket revenue. The deductions are made at the same time as the payout and are documented in the settlement report.

Add-ons:

For add-ons sold online, the fee is automatically deducted before the payment is transferred to the Organiser.

The "Product Fee" includes add-on fees and ticket fees, which are fees set based on the sales price of a product, determined by the Organiser.

Delivery of tickets via SMS:

For customers who wish to receive tickets via SMS, a fee applies, which is paid by the end user in addition to the standard product fees.

The Organiser is responsible for complying with VAT regulations.

The Organiser is responsible for setting the correct VAT code for ticket categories. If tickets are sold with an incorrect VAT code due to an error by the Organiser, the provider may demand reimbursement of costs related to correcting the purchase documentation for the customer. The provider may also require compensation from the Organiser for revenue reduction due to an incorrect VAT rate.

Offers and Membership Agreements:

If an Organiser receives an offer directly from Hoopla and has also received an offer via a membership organization with which Hoopla has an agreement, only one of the offers applies. In this case, the most beneficial agreement for the Organiser will apply.

2.2 Accounting Documents

Hoopla issues accounting documentation in the form of a settlement report if transactions have occurred during the period for the Organiser’s events. The period depends on the agreed payment frequency—either weekly or monthly. These will be sent to the email address the Organiser has registered with Hoopla AS for sending accounting documentation.

2.3 Ticket Redemption

To redeem tickets, the Organiser can use Hoopla’s app, available in the App Store and on Google Play, or perform a manual check via the organizer interface or Excel sheets included in the solution.

3. Your Use of the Service

3.1 The Service

Hoopla AS grants you the right to use the Service to create events and associated sales pages and to promote, manage, administer, and collect payments for an event you have registered on the Site. All use of the Service must comply with our organizer terms and Norwegian law.

You shall not, directly or indirectly, or by permitting others to:

• Modify, reproduce, or create copies of all or parts of the Service or Site content
• Attempt to discover the source code or structure, sequence, or organization of all or parts of the Service
• Engage in any activity that disrupts or damages the Service.

If the system is used for revenue generation by the Organiser, a ticket fee must be charged. It is not permitted to circumvent the system by setting the online ticket price to 0 NOK and charging separately afterward.

3.2 Software

"Software" refers to all software available on, or provided through, the Site or by Hoopla, including but not limited to Hoopla’s mobile applications.

By downloading or using the Software in connection with the Service(s), Hoopla grants you a personal and non-transferable license for this purpose. The Software must only be used in connection with the Services and in compliance with our organizer terms, written instructions provided by Hoopla, and Norwegian law.

4. Payment

4.1 The Service

Hoopla currently uses the payment service provider Nets for transactions paid with cards and Apple Pay. Hoopla reserves the right to change payment intermediaries at any time. Organisers will receive payments from Hoopla as follows:

4.2 Payout Process

Hoopla collects all payments on behalf of the Organiser from Buyers and deducts Hoopla's service fee and any other applicable charges. The remaining amount is then paid out to the bank account specified by the Organiser.

As a general rule, settlements are paid after the event is completed. Payments are made monthly or weekly. Once payments are transferred to the Organiser, they are outside Hoopla’s control, and Hoopla cannot be held financially responsible for the Organiser’s handling of these funds with third parties.

Hoopla reserves the right to withhold funds in certain cases, including but not limited to cases of fraud, event cancellations, customer complaints, or outstanding Organiser obligations.

4.3 Refunds

As an Organiser, you are responsible for communicating your refund policies to your Buyers. Hoopla does not refund the service fee. Refunds of payments, minus the service fee, will be processed within ten working days after Hoopla receives notice to initiate the refund. If the Organiser wishes to refund ticket purchases that have already been paid out, the Organiser must repay before any disbursement to the end customer.

All requests or disputes regarding refunds shall be handled between the Organiser and the Buyer.

The Organiser hereby agrees that Hoopla cannot, under any circumstances, be held financially responsible for refunds, errors in refund processing, or failure to issue refunds.

At the same time, as an Organisr, you accept that Hoopla has the full right at any time to enforce refunds of tickets if there is a reasonable justification. This includes, but is not limited to:

• Cases where Hoopla receives complaints from a significant number of Buyers regarding the specific event or other events hosted by the Organiser.
• Cases where Hoopla believes the Organiser has engaged in illegal activity or has provided misleading information regarding the event.
• Cases where one or more Buyer(s) request a refund due to a cancelled event.
• Other reasonable circumstances where Hoopla anticipates a chargeback loss. Hoopla, at its sole discretion, may issue such refunds to the Buyer(s), and the Organiser shall subsequently owe the equivalent amount to Hoopla.

If a refund request is made by a ticket Buyer via Visa or Mastercard, Hoopla will dispute the claim if Hoopla believes there is a legal basis for doing so. If this is unsuccessful, the refund may be processed automatically. In such cases, the amount will be deducted from the Organiser's balance. If the Organiser’s balance does not cover the refunded amount, Hoopla will issue a claim against the Organiser for the corresponding amount.

4.4 Event Cancellation or Bankruptcy

Hoopla cannot, under any circumstances, be held financially responsible if the event is not held, if the Organiser goes bankrupt, or if complaints arise from customers. No outstanding payments will be transferred to the Organiser from Hoopla if the event is not held or if the Organiser has declared bankruptcy. If Hoopla has already transferred payments to an Organiser for a cancelled event, the Organiser must immediately refund all such amounts to Hoopla, no later than ten working days.

Payment of Outstanding Amounts If an Organiser fails to pay Hoopla the amount owed, interest will accrue from the due date until the full amount is paid.

In such cases, Hoopla may:

(i) Deduct the owed amount from the Organiser's total outstanding balance.

(ii) Issue an invoice to the Organiser for the amount owed if the total outstanding balance is insufficient. The Organiser will then have ten (10) days from the invoice date to make the payment.

In such cases, Hoopla also reserves the right to terminate the Organiser’s access to the Service and cancel all events registered by the Organiser on the Site.

4.5 Confirmation

For each individual ticket purchase, Hoopla generates an email containing a receipt, confirmation, and a unique reference number.

As an Organiser, you agree to fulfill all ticketing obligations confirmed to the Buyer by Hoopla through the Services. It is your responsibility to verify the Buyer's membership status, reference number, and any event restrictions before the event.

4.6 Taxes and Fees

As an Organiser, you are responsible for all taxes and fees associated with your activities as a user of the Service, and amounts may be withheld from payments to you or invoiced to you.

If Hoopla processes transactions for your account in a given calendar year, Hoopla may report these to the tax authorities along with your name, address, and tax number. Hoopla reserves the right to withhold payments if Hoopla suspects or determines that the amounts have been generated in violation of our terms or applicable Norwegian law.

5. Your Registration Obligations

To be a registered user of the Service as an Organiser, you agree to:

(i) Provide true, accurate, current, and complete information about yourself as requested by the Site upon registration.

(ii) Maintain and update your registration information to keep it true, accurate, current, and complete.

If you provide false, inaccurate, outdated, or incomplete information, or if Hoopla suspects that the information is false, inaccurate, outdated, or incomplete, Hoopla may terminate all your accounts and deny you access to all or part of the Service indefinitely.

Hoopla is committed to ensuring the security and privacy of its users, especially children. Therefore, users must be at least 18 years old to register an account.

6. Account, Password, and Security

To use the Services, you must create a password and an account. You are responsible for keeping your password and account information confidential and for all activities conducted under your account, including but not limited to any activity by sub-users registered under your account.

You agree to immediately notify Hoopla of any unauthorised use of your password or account or any security breaches. You are responsible for logging out of your account after each session.

Hoopla cannot be held responsible for any issues arising from your failure to follow these instructions or due to unauthorised access to or use of your account.

If a dispute arises between two or more parties regarding account ownership, you agree that Hoopla is the sole mediator of such disputes and that Hoopla's decisions are final and binding on all parties.

7. Content

7.1 Site Content

You agree that all materials on the Service(s), including but not limited to information, data, software, text, design elements, graphics, images, and other content, are protected by applicable copyright laws and regulations. Hoopla owns this content, although certain parts may be made available to Hoopla through agreements with third parties.

As an Organiser, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works of any content on the Service(s) unless Hoopla has provided written permission to do so, or if it occurs in connection with your intended use of the Service’s functionality.

7.2 Your Content

For any content you upload to the Site (“Your Content”), you grant Hoopla the right to use, reproduce, adapt, modify, distribute, display, publish, or create derivative works of your content to promote events on Hoopla’s website and platforms, as well as for Hoopla’s marketing and analysis purposes.

By registering as an Organiser, you confirm that you have the necessary authority to publish content on the applicable sales pages registered under Hoopla’s domain and that the content:

(i) Does not infringe, misuse, or conflict with the rights of any third party, including copyright.

(ii) Complies with applicable laws and regulations.

The content you register must be truthful. Hoopla reserves the right to remove Your Content from the Site at any time if Hoopla believes it does not comply with the above terms.

You also agree that Hoopla AS may use the company or event name, as well as the logo, to identify you as an existing or former customer of Hoopla both on the Site and in marketing and promotional materials.

8. Behaviour

8.1 Restrictions

You are responsible for all content, regardless of its form, that you make available through the Service(s), including to Buyers and other users of the Service. You agree not to use the Service(s) to:

• Make available content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, racist, ethnically derogatory, or otherwise inappropriate.
• Harm minors.
• Facilitate gambling, gaming, lotteries, competitions, betting, and/or other activities involving the distribution of prizes, except for lotteries, competitions, and betting conducted in compliance with Norwegian gambling laws.
• Impersonate any person or entity you are not, or misrepresent your affiliation with any person or entity. This includes, but is not limited to, acting as a representative of Hoopla AS.
• Forge headers or otherwise manipulate identifiers to disguise the origin of content transmitted via the Service(s).
• Make available content that you are not legally entitled to disclose, such as insider information, patented and confidential information acquired through employment or under a non-disclosure agreement.
• Make available content related to the sale or profit of goods and services that do not originate from tickets and registration for events listed on the Site or other goods and services sold or delivered in connection with the events.
• Make available anything containing software viruses or other malicious code.
• Provide files or programs designed to disrupt, destroy, or limit the functionality of software, hardware, telecommunications equipment, or interact with the Service in a manner not permitted by our terms or authorised by Hoopla.
• Disrupt or interfere with the Service, servers, or networks connected to the Service, or fail to comply with requirements, procedures, policies, or regulations of networks connected to the Service.
• Knowingly or unknowingly violate any laws and regulations, including but not limited to laws concerning the sale and resale of tickets.
• Stalk or harass individuals or organisations.

8.2 Preventative Rights

You agree that Hoopla does not pre-screen content that you or any third party has made available in connection with the Service(s), but that Hoopla and its representatives have the right, but not the obligation, at their sole discretion to: (i) monitor, modify, edit, or remove your content in whole or in part; (ii) terminate and delete your rights to use the Service. You agree that Hoopla may store your content and disclose it for any reason, including but not limited to legal requirements, enforcing our Terms, responding to claims that your content violates third-party rights, and/or protecting the rights, property, or personal safety of Hoopla, Hoopla users, and/or the public. You understand that the technical processing and transmission of the Service, including Your Content, may involve: (i) transmission over various networks; and/or (ii) modifications to meet and adapt to technical requirements of connecting networks and devices.

9. Subdomains

All subdomains remain the sole property of Hoopla. If Hoopla provides you with a subdomain, your right to use it may be revoked at any time, with or without notice, if Hoopla deems it justified.

10. International Use

Due to the global nature of the Internet, Hoopla is accessible worldwide. As an Organiser, you agree to comply with all local regulations regarding online conduct and acceptable content. You also agree to comply with all applicable laws and regulations, both foreign and national, regarding the transmission of technical data exported from Norway or your country of residence.

11. Additional Services

Upon request and for an additional fee, Hoopla may provide services beyond those offered on the Site. These include, but are not limited to, rental of cash registers, ticket scanners, and other equipment, as well as consultancy services. Any such additional services, whether provided before, during, or after an event, are considered part of the Service(s) and are subject to all terms of this agreement. Additional services may have their own terms, which must be agreed upon in writing. Service fees and other conditions for additional services are determined in Hoopla’s equipment rental agreement and/or other written agreements between you and an authorised Hoopla employee. To rent equipment, you must sign a separate equipment rental agreement with Hoopla.

12. Force Majeure

If Hoopla is unable to deliver the Service as ordered due to circumstances beyond Hoopla’s control, Hoopla is not liable for any damages or inconveniences caused to the customer. Hoopla shall notify the Customer immediately if such circumstances arise.

13. Indemnification

You agree that Hoopla, our partners, and employees shall not be held liable for direct or indirect losses, costs, and expenses arising from any claim, demand, lawsuit, proceeding, or investigation made by a third party due to:

• Your Content, your or any of your affiliated partners’ use of the Service(s) or violation of someone else’s rights;
• Your events;
• Your breach of these terms.

14. Modification or Removal of Services

Hoopla reserves the right to modify, suspend, or terminate the Service(s) at any time, temporarily or permanently, for any reason and without notice. You agree that Hoopla is not liable to you or any third party for modifications, suspension, or termination of the Service(s).

15. Termination

If your account remains inactive, if you fail to make timely payments to Hoopla, or if we believe you have violated our terms, Hoopla may suspend your account until a resolution is reached.

16. Links to Other Websites or Resources

The Service(s) may provide links to other websites or resources. As Hoopla does not control such sites and resources, you acknowledge that Hoopla is not responsible for their availability and agrees that Hoopla is not liable for content, advertising, products, services, or other materials available from such sites and resources.

17. Disclaimer

The Service(s) provide content as available on the Site, and Hoopla disclaims all warranties. You acknowledge that Hoopla does not control and cannot guarantee:

(i) The quality, safety, or legality of advertised events, the truth or accuracy of users, including Buyers, Visitors, and Organisers;

(ii) Content;

(iii) Users' ability to perform or complete a transaction. Hoopla is not affiliated with third-party providers of the Service(s) in any agency or employment relationship, including but not limited to payment service providers. Hoopla is not responsible for the actions or omissions of such third parties.

18. Limitation of Liability

Hoopla is responsible only for delivering the Service(s) and is otherwise not involved in agreements between Organisers and Buyers. Hoopla is not responsible for the Organiser’s VAT reporting. Hoopla’s liability is limited to the Service(s) and the amount paid by the Organiser for them. Any disputes between Organisers and Buyers must be resolved between them.

19. Release

By accessing and using the Service(s), you release Hoopla and its partners from any liability for losses, costs, and expenses of any kind related to disputes between you and third parties, including disputes with other organisers, buyers, and non-organisers in connection with the Service(s) or your event.

20. Privacy

All information provided by you or collected by Hoopla in connection with the Service(s) is subject to Hoopla's privacy policy and is hereby incorporated by reference into our Terms. Hoopla recommends that you carefully review our privacy terms.

In particular, as an Organiser, you should be aware that Hoopla may use information received or collected about Buyers in accordance with the Privacy Policy guidelines. This may include use for marketing and promotion of other events or services that may be of interest to such buyers, provided that the participant has given their consent. Furthermore, any information provided or submitted by you to the Service(s) may be made public.

Please note that if you choose to disclose personal data on the Service(s), this information may be publicly available. Both you, as an organiser, and Hoopla are required to process data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. For further details, please refer to our data processing agreement.

Hoopla does not control and is not responsible for the actions of you or other Users – including Organisers, Buyers, Visitors, or others – on the Service(s).

Hoopla is not responsible for protecting such information and is not liable for the protection of personal data from emails or other information transmitted via the internet or any other network that you may use.

21. Trademarks and Intellectual Property

Hoopla’s trademarks, service marks, and logos used in connection with the Service(s) belong to Hoopla. Other business names, products, services, and intellectual property used in the Service(s) may belong to third parties and are protected by copyright laws.

22. General Provisions

22.1 Entire Agreement

These terms constitute the entire agreement between you as the Organiser and Hoopla. Additional terms may apply when using associated services.

22.2 Governing Law

These terms and the provision of the Service(s) are governed by Norwegian law.

22.3 Arbitration

Any disputes arising from this Agreement that cannot be resolved through negotiations shall be finally settled by arbitration in Trondheim, in accordance with the applicable arbitration laws.

22.4 Violations

All violations of these terms should be reported to support@hooplatickets.com.